The privacy and security of your personal information is very important to us. We want to assure you that your information will be properly managed and protected whilst in our hands. We will never sell your personal information to third parties.
Information you provide to Lightstone
We collect the information that you provide to us via our Websites and Apps when you register for and use Lightstone Aurora, Lightstone Mercury or buy products and services via any of our Websites.
This information may include:
Please note that all information collected from a submitted incident report is passed onto your insurer and/or broker only and is not used by Lightstone for any other purpose except anonymised statistical analysis.
Information collected from third parties
We use information from public sources such as the electoral roll, DVLA, and from credit agencies and other third parties. This information may be used in various ways, such as to assess your application for a product, service or quote, to verify your identity, carry out anti-fraud checks, or to provide you with tailored offers.
We will always be transparent with you about how we use this information including providing further information in our fair processing notices and obtaining your consent where necessary.
We collect information through “Cookies” and other similar technologies (e.g. pixel tags or links), to remember you when you visit the Websites so we can improve your online experience to suit your needs. These help us understand how you and others use our Websites, view our products and respond to our advertising, so we can tailor direct marketing and enhance our overall product and service offering.
When you visit one of our websites or use one of our apps, we may record your device information including hardware and software used, general location, when and how you interact with our platforms. This information is retained and used to note your interest in our Websites, improve customer journeys, determine pricing and/or offer you available discounts.
We may also use your information in pseudonymised and/or anonymised form (so that you cannot be identified) to analyse how people use our Websites, view our products and respond to our advertising.
When you receive direct marketing from us via email, we may use also use technology e.g. pixel tags or links to determine your use of and interest in our direct marketing.
When you visit one of our Websites, we automatically record your computer’s IP address. This information is retained and used to note your interest in our Websites.
We may share and aggregate information about you depending on your preferences. We may use this information to help us identify products and services that may be of interest to you. This enables us to tailor and package our products and services.
Information about you or your use of our products and services, the Websites and mobile applications may also be used for research and statistical purposes, for example, to analyse and predict individuals' or groups of people’s behaviour, preferences and interests.
We may, as a matter of law, and without requiring notice or consent, use your information for crime and fraud prevention, systems administration within Lightstone and to monitor and/or enforce Lightstone's compliance with any regulatory rules and codes.
We may, as a matter of law and without requiring notice or consent, share your personal information with regulatory, fraud prevention and law enforcement bodies.
Your information may be disclosed when we believe in good faith that the disclosure is:
If you give us information about another person (for example a family member or third party detailed in a submitted incident report), it is your responsibility to ensure and confirm that:
Your information may be transferred by Lightstone to any country, including countries outside of the European Economic Area (EEA), for processing, storage, administration or any other use stated in this policy. The purposes and processing associated with any such transfer will comply with all applicable data protection regulations, including the UK Data Protection Act, and with our obligation to adequately protect and secure your personal information. We will ensure that every data controller or processor to whom we pass your information agrees to treat your information with the same level of protection as required by the Data Protection regulations in the UK and EU.
By providing your personal information to Lightstone you consent to the transfer of your information as described above.
We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.
Managing your marketing preferences
We want you to have control over how we use your information to make offers and how we communicate these to you.
Please let us know if your information changes as it is important that the information we hold about you is accurate and up to date.
You can ask us to update or correct your personal information or opt out of Lightstones’s use of your information for marketing purposes by contacting us using any of the following methods:
By Phone: 01733 775577 or +44 1733 775577 (from abroad)
You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this, simply write to us at the address below enclosing a cheque for £10.00 payable to Lightstone Systems Limited to cover our administrative costs in dealing with your request. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
The Data Protection Team